Refund policy

Return & Refund Policy

At Scootly, your satisfaction is our top priority. That’s why we’ve made our return and refund process as simple and stress-free as possible.

✅ 30-Day No Questions Asked Returns

Changed your mind? No problem! You can return any item within 30 days of purchase—no questions asked, and receive a 100% full refund.

🛡️ Complete Order Protection

Your order is fully insured. If it arrives damaged, incomplete, or doesn’t arrive at all, we’ll make it right—guaranteed.

🔁 Free Replacements & Support

If there’s any issue with your order (wrong item, damaged product, missing parts, etc.), just reach out and we’ll:

  • Send a replacement free of charge, or

  • Ship the missing items, or

  • Provide a full refund—whichever you prefer.

📦 How to Start a Return

Returning an item is easy:

  1. Visit our Start a Return page.

  2. Enter your order number.

  3. Follow the step-by-step return instructions provided.

Alternatively, you can also contact us directly and we’ll guide you through the process.

📬 Contact Us Anytime

If you need help with a return, refund, or replacement, our team is here for you:

We typically respond within 1 business day, often much faster.

💡 Important Notes

  • Refunds are issued back to your original payment method once the return is received and processed.

  • In most cases, return shipping is free—we’ll provide everything you need.

  • You don’t need to explain why you’re returning, but feedback is always appreciated!

We believe in making every experience at TryScootly simple, flexible, and worry-free. Shop confidently—we’ve got your back.